Answering service · Dental
An answering service
for dental
practices.
New patients call once. She answers on the second ring, takes the intake you wrote, and books the appointment before they try the next practice.
What she handles without pulling you off the job.
New patient calls
The call that's worth the most and the one most likely to go to voicemail at lunch. She takes it, gets the insurance question answered and books the exam.
Emergencies triaged
A broken tooth on a Saturday goes by your rules — same-day, first thing Monday, or straight to your emergency line.
Reschedules and cancellations
Moves it in the calendar, and offers the empty slot to the next person who calls.
Never clinical advice
Whether something needs a root canal is not a question she answers. It goes to you, written down.
A new patient calls three practices.
They call at lunchtime or after work, which is exactly when a small practice has nobody free, and they book with whoever picks up. Not whoever is best — whoever picks up.
One new patient is worth more than a year of this in most practices, which makes the arithmetic unusually simple. She answers every one of those calls, including the ones at eight on a Tuesday night.
She takes the intake questions you wrote, so the appointment starts further along than it otherwise would.
The empty chair is the other half.
A cancellation two hours out is a chair nobody fills, because filling it means somebody working the phone during a busy afternoon.
She's on it immediately and can offer the slot to the next caller who wants that treatment. One filled gap a week pays for the plan several times over.
What it costs
From $89 a month, sized to your phone.
- Starter · 100 min, ~40 calls $89 /mo
- Small · 250 min, ~100 calls $175 /mo
- Standard · 500 min, ~200 calls $300 /mo
- Busy · 1,000 min, ~400 calls $500 /mo
- High Volume · 2,000 min, ~800 calls $850 /mo
- Answers 24/7, including nights, weekends and holidays
- English and Spanish on the same number
- Books into your real calendar
- You keep your existing number
- Call summaries texted to you
- Warm transfer to a human when it's needed
Common questions
The things owners ask us.
Will it give clinical advice?
No, and it says so plainly rather than dodging. Whether a tooth needs a crown, whether pain is urgent, how a medication interacts — all of it goes to your team with the question written down.
What it does is get the person booked with somebody who can answer it.
Can it answer insurance questions?
The ones you give us: which plans you take, whether you file for patients, roughly what a new-patient exam runs. Those are the questions that decide whether somebody books.
Anything about a specific patient's coverage becomes a call back from your front desk with the details already taken.
Is this HIPAA compliant?
Calls are recorded and transcribed, and that data is yours — not sold, and not used to train anything outside your own setup.
We're not going to claim a compliance posture on a marketing page. Tell us your obligations on the call and we'll walk through exactly how the data is handled and what we'd need to sign.
How much does an answering service for a dental practice cost?
From $89 a month for about 40 calls up to $850 for about 800. Most practices land at $300, which covers roughly 200 calls.
Given what a single new patient is worth, this is usually the easiest line on the page.
The next call is already on its way.
Half an hour is enough to know whether she'd work for you.
Not ready for either? Leave us a note instead.