Answering service · Law firms
An answering service
for law
firms.
Intake taken properly, conflicts flagged, and no opinion ever offered on a case. She books the consult and gets you what you need before it.
What she handles without pulling you off the job.
Intake, in full
The questions you wrote, in the order you wrote them, with the answers in front of you before the consult starts.
Conflicts flagged
Names of other parties captured and checked against what you gave her, so a conflict surfaces before you've spent an hour.
Consults booked
Into your real calendar, with the matter type and the urgency noted.
Never legal advice
Not whether they have a case, not what it's worth, not what they should do next. That is the line and she does not cross it.
A potential client calls one firm.
Someone who has just been in a wreck, or been served, or been let go, calls the first firm that answers. They rarely call a second, and they almost never leave a voicemail.
That call comes at night and on weekends more often than in office hours, because that is when things go wrong. A firm that answers it takes the matter.
She answers, takes the intake you wrote, flags a conflict if the names match, and books the consult — without ever saying anything that could be read as advice.
The line she will not cross.
She does not say whether somebody has a case, what it might be worth, what deadline applies, or what to do next. Those are your judgement and only yours.
What she does is make sure that by the time you speak to them, you already know who they are, what happened, when, who else is involved, and whether it is worth your afternoon.
What it costs
From $89 a month, sized to your phone.
- Starter · 100 min, ~40 calls $89 /mo
- Small · 250 min, ~100 calls $175 /mo
- Standard · 500 min, ~200 calls $300 /mo
- Busy · 1,000 min, ~400 calls $500 /mo
- High Volume · 2,000 min, ~800 calls $850 /mo
- Answers 24/7, including nights, weekends and holidays
- English and Spanish on the same number
- Books into your real calendar
- You keep your existing number
- Call summaries texted to you
- Warm transfer to a human when it's needed
Common questions
The things owners ask us.
Will it give legal advice?
No, and that's a hard line rather than a preference. Not whether they have a case, not what it's worth, not what deadline applies.
It takes the intake and books the consult, and says plainly that an attorney will answer the rest.
Can it run a conflict check?
It captures the other parties by name and checks them against the list you give us, and flags a match to you before the consult is confirmed.
It's a first pass that saves you an hour, not a replacement for your own check.
Is what callers tell it confidential?
Calls are recorded and transcribed, the data is yours, it isn't sold and it isn't used to train anything outside your own setup.
Privilege and your bar's rules are your call, not ours — raise it on the call and we'll walk through exactly how the data is handled and what we'd need to sign.
How much does an answering service for a law firm cost?
From $89 a month for about 40 calls up to $850 for about 800. Most firms land at $300, roughly 200 calls.
One retained matter tends to cover several years of it.
The next call is already on its way.
Half an hour is enough to know whether she'd work for you.
Not ready for either? Leave us a note instead.