Answering service · Roofing
An answering service
for roofing
companies.
After a storm your phone does a month of volume in two days. She answers all of it, sorts the leaks from the inspections, and books the crew.
What she handles without pulling you off the job.
Storm surge, answered
Hail comes through and every phone in the county rings at once. She takes ten calls at the same time and none of them get a busy signal.
Leaks triaged
Active water now is not the same as a missing shingle. Yours is the rule that decides which gets somebody today.
Free inspections booked
The offer that gets people to call, put into a real slot with the address and the roof type written down.
Insurance questions handled
Whether you work with adjusters, what a claim involves, what you need from them — from what you told us, never invented.
A hailstorm is a month of phone in two days.
The call volume after a storm is not something a small roofing company can staff for. You cannot hire for two days a year, so the phone rings out and the jobs go to whoever answered.
She answers every one of them at the same time. That is the single clearest case for this in any trade we work in: the constraint is not your crew, it is your phone.
And because the price is flat, the month a storm lands does not also become the month your answering service bills you three times as much.
The rest of the year is leaks and inspections.
Between storms the phone is steady: a leak after rain, a roof somebody's insurer wants looked at, a buyer's inspection that flagged something.
Those calls come in at night and on Sundays, because that's when people notice water. She books them while the caller still cares.
What it costs
From $89 a month, sized to your phone.
- Starter · 100 min, ~40 calls $89 /mo
- Small · 250 min, ~100 calls $175 /mo
- Standard · 500 min, ~200 calls $300 /mo
- Busy · 1,000 min, ~400 calls $500 /mo
- High Volume · 2,000 min, ~800 calls $850 /mo
- Answers 24/7, including nights, weekends and holidays
- English and Spanish on the same number
- Books into your real calendar
- You keep your existing number
- Call summaries texted to you
- Warm transfer to a human when it's needed
Common questions
The things owners ask us.
Can it handle a storm surge?
That's the strongest case for it. She answers up to ten calls at once, so nobody gets a busy signal on the day a hailstorm gives every roofer in the county more work than they can answer.
Flat monthly pricing means that month costs the same as a quiet one.
Will it quote a roof?
No. A roof depends on what's up there, the pitch, the decking and what the insurer says, and a number invented on the phone is a number you have to walk back.
It books the free inspection, which is what you actually wanted from that call.
Can it take insurance claim questions?
The general ones you give us: whether you work with adjusters, what your process is, what a homeowner needs to have ready.
Anything specific to their claim becomes a callback with the details already written down.
How much does an answering service for a roofing company cost?
From $89 a month for about 40 calls up to $850 for about 800. Most companies sit at $300, roughly 200 calls.
One recovered roof covers several years of it, which is the whole argument.
The next call is already on its way.
Half an hour is enough to know whether she'd work for you.
Not ready for either? Leave us a note instead.