Transfers and routing
Internal lines,
external lines,
and the right person.
She transfers to whoever the call is actually for — your cell, somebody on your team, or straight out to a vendor's own number.
How it works.
Internal transfers
To the owner, the service writer, a specific stylist or whoever handles that kind of call. She knows who does what and who is in today.
External transfers
Straight out to a number that isn't yours — a vendor, a contractor, a partner office. The caller doesn't get handed a number to dial themselves.
Warm, with the context
Whoever picks up hears who it is and what it's about before they say hello, so nobody has to be told the story twice.
A fallback, always
If the first person doesn't answer she moves to the next on your list, and if nobody does she takes it properly rather than dumping the caller into voicemail.
"Can I speak to somebody?" is the moment most systems fail.
Every automated phone system in the world has been trained into people that asking for a human is the start of a fight. So they ask early, and they ask expecting to be refused.
She hands them over without an argument. No loop, no "let me help you with that first," no menu. It's the first behaviour we set up on every build, and it's the thing owners are most nervous about before they hear it.
What they actually get is a transfer with the context already attached — who's calling, what about, and anything she's already taken down.
Internal and external are the same problem.
Sometimes the right person is on your team. Sometimes it's a vendor, a subcontractor or a partner office that isn't in your building at all, and the ordinary answer is to read the caller a phone number and hope.
She can put them straight through to an outside number instead. For a property manager that means a tenant reaching the right contractor; for a shop it might be the machine shop doing your heads; for a clinic it might be a specialist's office.
And it always ends somewhere. If a transfer doesn't connect she comes back to the caller, tells them plainly, and takes it from there — she doesn't hand somebody to a ringing phone and walk away.
What it costs
Included on every plan, from $89 a month.
There is no tier where this is switched off. The only thing that changes between plans is how much phone you have.
- Starter · 100 min, ~40 calls $89 /mo
- Small · 250 min, ~100 calls $175 /mo
- Standard · 500 min, ~200 calls $300 /mo
- Busy · 1,000 min, ~400 calls $500 /mo
- High Volume · 2,000 min, ~800 calls $850 /mo
Common questions
The things people ask.
Can it transfer to my cell?
Yes, and that's the most common setup. After hours it can go straight to whoever's on call, with the caller's name and reason already spoken to you before you're connected.
Can it transfer to somebody outside my business?
Yes. A vendor, a contractor, a partner office — any number you give us. The caller gets put through rather than handed a number to write down.
That's the difference between routing a call and giving directions.
What if nobody picks up?
She moves to the next person on your list, and if that fails she comes back to the caller, says so honestly, and takes a proper message or books a time.
Nobody gets left listening to a phone ring.
Will the person taking the transfer know what it's about?
Yes. She passes the context first, so you pick up already knowing who it is and what they want rather than starting the conversation from nothing.
The next call is already on its way.
Half an hour is enough to know whether she'd work for you.
Not ready for either? Leave us a note instead.