Dispatch and escalation
She dispatches it,
then checks
somebody turned up.
Not a message for you to act on in the morning. The work order is logged, the right vendor is sent, and a real emergency wakes somebody.
How it works.
The work order is logged
Against the right unit, address or vehicle, with the fault written the way you need to read it.
The right vendor is sent
Matched to the trade and to who covers that property or that job, from the list you gave us.
Arrival is checked
She confirms somebody actually turned up rather than assuming the dispatch was the end of it.
Emergencies escalate
Your rules decide what wakes a person at 3am, and quiet hours decide what waits for the morning queue.
Dispatch is what separates this from a message service.
An answering service that takes a message has moved the work rather than removed it. Somebody on your side still has to read it, decide, ring a vendor, and confirm — for every call.
She does that part. The work order goes to the right trade for that property or that job, and she follows it far enough to know whether anybody actually showed up.
That's the difference a property manager feels on a Monday, and it's the same mechanism that sends an HVAC tech to a no-heat call at midnight.
The escalation rule is the whole conversation.
Water, gas, no heat in January, no cooling in August, a lockout, anything that makes a home unsafe. Those wake somebody. A dripping faucet at eleven at night does not.
Where exactly that line sits is yours, and getting it right is most of the value — escalate too much and your on-call person stops answering, escalate too little and you find out on Google.
So it's a conversation we have with you before go-live, written down, and changed whenever you text us. It is never a dropdown you pick from.
What it costs
Included on every plan, from $89 a month.
There is no tier where this is switched off. The only thing that changes between plans is how much phone you have.
- Starter · 100 min, ~40 calls $89 /mo
- Small · 250 min, ~100 calls $175 /mo
- Standard · 500 min, ~200 calls $300 /mo
- Busy · 1,000 min, ~400 calls $500 /mo
- High Volume · 2,000 min, ~800 calls $850 /mo
Common questions
The things people ask.
Does it actually dispatch, or just notify me?
It dispatches. The work order is logged and sent to the vendor who covers that trade, and she checks that somebody arrived rather than treating the message as the end of it.
How does it decide what's an emergency?
By rules you set before it goes live, plus your quiet hours. Water, gas, no heat, no cooling, lockouts and anything unsafe wake a person; everything else is booked for the morning and the caller is told that plainly.
What if the vendor doesn't answer?
She moves down your list. If nobody picks up, that escalates to you rather than sitting silently until morning.
Is this only for property management?
It's most developed there, because a portfolio lives or dies on it. But the same mechanism sends an HVAC tech to a no-heat call, a plumber to a burst pipe, or a roofer to active water.
Any trade where the call has to become somebody physically turning up.
The next call is already on its way.
Half an hour is enough to know whether she'd work for you.
Not ready for either? Leave us a note instead.