Legal
Privacy Policy
OnCallAI Pro ("we", "us", "our") provides AI phone receptionist and automation services to businesses. This policy explains what information we collect, how we use it, and the choices you have. It applies to oncallaipro.com and to the services we operate for our clients.
Information we collect
- Contact details you give us — name, business name, phone number, email address, industry, and anything you type into a form on this site.
- Call content — when our receptionist answers a call for a client, the call may be recorded and transcribed, and the details of what was discussed (name, callback number, service requested, appointment time, vehicle or service details) are logged for that client.
- Appointment and account data — bookings created on a client's behalf, and the configuration of a client's receptionist.
- Usage data — pages visited, time on site, browser type and referring URL, collected automatically.
Call recording and transcription
Calls handled by an OnCallAI receptionist may be recorded and transcribed so that our client has a record of what was said and so we can improve the accuracy of that client's receptionist.
Recording laws vary by state. Where a disclosure is required, our clients are responsible for making it, and we configure the receptionist to give that disclosure at the start of the call. If you are a caller and do not want to be recorded, tell the receptionist and ask to be transferred to a person.
Call recordings and transcripts belong to the business you called. We process them on that business's behalf. We do not sell them, and we do not use them to train general-purpose AI models outside that client's own configuration.
How we use information
- To answer your enquiry and schedule a call with you.
- To deliver, operate and improve the receptionist service for our clients.
- To send appointment confirmations, reminders and account notifications.
- To understand how this site is used and make it better.
- To meet our legal obligations.
Text messaging
If you give us your phone number and opt in, you consent to receive text messages from OnCallAI Pro about appointments, reminders and account notifications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Full details are in our SMS Terms.
Who we share information with
We do not sell, rent or trade personal information. We share it only with service providers who help us run the service — telephony, speech processing, scheduling, email and hosting providers — and only as needed to deliver it. Those providers are bound by confidentiality obligations.
We may also disclose information where we are legally required to, or to protect our rights, safety or property.
How long we keep it
We keep information for as long as we need it to provide the service and to meet our legal obligations. Clients can ask us to shorten retention of their call recordings and transcripts. You can request deletion of your own information at any time by emailing us.
Security
We use reasonable technical and organisational measures to protect information, including access controls and encryption in transit. No system is perfectly secure, and we cannot guarantee absolute security.
Cookies and analytics
This site uses Google Analytics to understand how it is used: which pages people read, how they arrived, and whether they tapped the phone number. Google sets cookies to do this. We do not send Google your name, email or phone number. You can disable cookies in your browser settings, or install Google’s opt-out add-on; some parts of the site may not work as well if you do.
Your choices
- Ask us what personal information we hold about you.
- Ask us to correct it if it's wrong.
- Ask us to delete it.
- Opt out of texts at any time by replying STOP.
- Ask a business you called to have your call record removed.
To exercise any of these, email info@oncallaipro.com.
Children
Our services are not directed at anyone under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy. The date at the top reflects the most recent revision. Continuing to use our services after a change means you accept it.
Contact us
OnCallAI Pro
Email: info@oncallaipro.com
Phone: 210-794-7310
San Antonio, Texas